A simple guide to returns, refunds and getting help with your Waverlen order.
Changed your mind?
Let us know within 14 days, starting the day after you receive your goods. If your order arrives in separate deliveries, the period starts after the last item arrives. You then have a further 14 days to send your return.
Starting your return
Email support@waverlen.com with your order number, or other purchase details, and the items you wish to return. We will provide a free prepaid return label and instructions on where to send your parcel.
Inspecting your items
You may open the packaging and inspect your items as you would in a shop. For change-of-mind returns, use, washing or handling beyond reasonable inspection may result in a deduction reflecting an actual loss in value.
Receiving your refund
For change-of-mind returns, we issue your refund within 14 days of receiving the goods or evidence of return postage, whichever is earlier. Refunds go to your original payment method unless otherwise agreed. Your payment provider may take additional time to display the refund.
If you cancel and return your entire order, we also refund any standard outbound delivery charge you paid.
Faulty, damaged or incorrect items
Contact support@waverlen.com with details of the issue so we can help resolve it. We cover necessary return costs for faulty, damaged, incorrect or misdescribed goods.
Exchanges and sets
To choose a different size or colour, return your original purchase under the applicable return rules and place a new order. Sets returned because you have changed your mind must include all components. This does not restrict your rights if an item is faulty.
For full conditions and details of your rights, read our Returns & Refunds Policy. Your statutory rights are not affected.